IT Help Desk Services for Northern Colorado Businesses
Support that's priced fairly. Pay for what you use.
See How Our Pricing ComparesThe Typical MSP Model
Most MSPs bundle "unlimited support" into their monthly fee. Sounds great, right?
The problem: firms with well-maintained IT subsidize firms that call constantly. You pay the same whether you submit 2 tickets or 200.
That "unlimited" support isn't free--it's baked into a higher monthly fee that everyone pays, regardless of how much support they actually need.
Our Model
We separate help desk from managed services.
Your Flat Monthly Fee Covers:
- 24/7 monitoring
- Security management
- Maintenance & updates
- Backups
- Problem resolution (system issues)
Help Desk Billed Separately:
Per ticket or per hour--your choice. You only pay when you use it.
Why This Is Better
What Counts as Help Desk?
User-initiated requests are help desk. System issues we catch are included.
Help Desk (Billed)
- "How do I..." questions
- Password resets
- Software help
- User errors
- Training requests
- New user setup assistance
Included in Flat Fee
- System monitoring
- Security management
- Maintenance & updates
- Problem resolution (system issues)
- Backup management
- Proactive fixes we identify
The Result
Clients with well-maintained systems typically need 2-5 help desk tickets per month.
That's far less than the "unlimited support" premium built into typical MSP pricing. And because we're incentivized to set things up right from the start, help desk volume stays low.
What You See
Your dashboard shows everything--no surprises at invoice time:
- Tickets submitted
- Time spent
- Current charges
- Historical usage
You always know exactly where you stand before the bill arrives.
See How Our Pricing Compares
We'll show you real numbers--what you'd pay with us vs. typical MSP pricing.
Let's Compare